bongo77 Responsible Gaming
Sports and betting are enjoyable when kept under control. bongo77 wants every player to use their account consciously and safely.
Why Responsibility Matters
Betting and casino games at bongo77 are a form of entertainment — they are never a solution to financial problems. Winning is not guaranteed on every bet, so playing within your limits is always the right decision. Read our Terms and Conditions to understand when and how account or deposit limits can be changed.
bongo77 believes that with the right information and tools, players can keep themselves protected. On this page we bring together those tools, warning signs, and ways to get help.
Under our Privacy Policy, information collected for responsible gaming purposes is never sold or shared with third parties.
Control Tools — Set Your Own Limits
Daily Deposit Limit
Set how much you want to deposit each day in advance. Once the limit is reached, no further deposits are possible for that day.
Weekly Loss Limit
If your losses in a week exceed the set amount, your account automatically stops allowing bets.
Session Time Limit
Set how many hours you want to play in one session. When the time is up, you are logged out.
Temporary Break
Pause your account for 1 day, 1 week, or 1 month. You will not be able to log in during the break.
Self-Exclusion
Applying for long-term or permanent self-exclusion deactivates your account completely.
Contact Support
To set or change any limit, reach out directly to our team via 24/7 live chat.
Set Your Deposit Limit
The form below is shown for illustration only. To change your limit, log in and go to Account Settings, or contact 24/7 live chat.
Reducing a limit takes effect immediately; a request to increase a limit takes effect after the set delay.
Warning Signs of a Problem
If any of the situations below feel familiar, stop and seek help.
Urge to Chase Losses
Placing more bets after a loss to try to win back money — this is the most dangerous pattern.
Spending Beyond Your Budget
Using money meant for bills, rent, or family expenses on betting is a sign of a serious problem.
Hiding It from Family
A tendency to conceal how much you play or how much you have lost, or to lie about it.
Emotional Distress
Excessive anger or frustration after losing, and a strong urge to place even bigger bets after winning.
How Self-Exclusion Works
Self-Exclusion is a process where the player themselves decides to take a complete break from their bongo77 account for a fixed or indefinite period. Once self-exclusion is active:
Login and betting are completely disabled — until the exclusion period ends.
Any eligible balance remaining in the account can be withdrawn.
A self-exclusion request cannot be cancelled — it is a commitment.
For permanent self-exclusion, contact us directly via email or live chat — the team will complete the process within 24 hours.
For common questions and answers, visit our FAQ page — it has detailed information on managing your account.
Safe Gaming Habits
Set a budget before you play and do not deposit more than that amount.
Never bet with borrowed money — only play with funds you can afford to lose.
Do not play for long stretches without a break — use the session timer.
Avoid betting when you are stressed, angry, or feeling low.
When you win, set some of the money aside rather than betting it all again.
Talk openly with family and friends — they are your greatest support.
Where to Get Help
If you recognise a problem, do not wait — reach out through any of the options below.
bongo77 Live Chat
Speak directly to our support team — available 24/7 in both Bengali and English. You can request deposit limits, cooling-off, or self-exclusion right away.
Email Support
You can write to us in detail by email. Our support address is: [email protected] — emails written in Bengali are welcome.
Family and Close Ones
Let a family member or trusted friend know. They can observe your betting habits and changes, and help you when needed.
Professional Counselling
You can consult a mental health professional or addiction specialist in Bangladesh. Contact the mental health department at your local hospital or clinic.
Support Groups
Join a community group that helps people recover from addiction. Hearing the experiences of others facing the same challenges can make your own path easier.
bongo77's Commitment
bongo77 is more than a betting platform — we want every user to play in a healthy and informed way. Limit-setting, self-exclusion, and pathways to help are always available. Your safety is our priority.