bongo77's Privacy Policy

bongo77 places the highest priority on its users' privacy. This Privacy Policy explains what information is collected when you register, log in, or use any service on our platform, why it is collected, and how securely it is stored. Please read this policy carefully. By continuing to use the platform, you are considered to have accepted its terms. Our Terms and Conditions complement this policy, and both documents should be read together.

1. Scope and Purpose of This Policy

This Privacy Policy applies to all services provided through the bongo77bet.cam website and its mobile application. This includes account registration, deposit and withdrawal processes, playing games, claiming bonuses, and contacting customer support.

The main purpose of this policy is to clearly inform you how your information is used and what rights you have. bongo77 believes that transparency in data protection is the foundation of a healthy relationship between users and the platform.

2. Information We Collect

2.1 Registration and Identity Information

When you create an account on bongo77, we collect the following information:

• Full name and date of birth
• Username and password (stored in encrypted form)
• Email address
• Mobile number
• National ID card or passport number (for identity verification)

The main reason for collecting this information is to verify your identity and keep your account secure. Age verification is also part of this — all services on bongo77 are for persons aged 21 or older only.

2.2 Financial and Transaction Information

During deposits and withdrawals, we process financial information. This includes your bKash, Nagad, or Rocket number, bank account details, and transaction history. This information is used only for payment processing and fraud prevention. Full card numbers or bank PINs are never stored.

2.3 Device and Browsing Information

To improve platform performance and ensure security, we automatically collect certain information, such as:

• IP address and geographic location (approximate)
• Browser type and version
• Device operating system
• Page visit times and session details
• Information from cookies and similar tracking technologies

2.4 Game Activity Information

Your gaming patterns, betting history, win and loss records, and bonus usage information are stored. This information helps ensure account accuracy and supports the application of responsible gaming guidelines.

3. Purposes for Using Your Information

bongo77 uses your information for the following purposes:

• Creating, verifying, and managing your account
• Processing deposits and withdrawals
• Preventing fraud, money laundering, and misuse
• Identifying and resolving technical issues on the platform
• Personalising your experience based on your preferences
• Providing customer support and resolving complaints
• Sending legitimate promotional messages (if you have given consent)
• Monitoring and applying responsible gaming policies

Your information is never sold to third parties. Information is shared with third parties only when it is essential for providing services or as part of a legal obligation.

4. Data Storage and Security

4.1 Technical Security

bongo77 uses SSL (Secure Socket Layer) encryption technology, which keeps all data transmitted between your browser and our servers secure. Passwords and sensitive financial information are stored in hashed and encrypted form in the database, not in directly readable form.

4.2 Administrative Security

Access to personal information is given only to staff who are directly involved in providing services. All staff operate under confidentiality agreements and participate in regular security training.

4.3 Retention Period

Information is retained while your account is active. Even after an account is closed, some information may be kept for a defined period to meet legal and regulatory requirements. After that, data is securely deleted or anonymised.

5. Sharing Information with Third Parties

We share your information with third parties only in the following situations:

• Payment processors: Limited information is shared with bKash, Nagad, Rocket, and banking partners to complete transactions.
• Technology service providers: Server hosting, cybersecurity, and analytics providers receive only the information they need and operate under strict confidentiality agreements.
• Legal obligations: Information may be provided in response to a valid request from a competent authority under the laws of Bangladesh.
• Fraud prevention: Information about suspicious activity may be reported to relevant agencies to protect platform security.

Under no circumstances is your information sold or transferred to advertisers or third-party marketers.

6. Cookies Policy

Cookies are used on the bongo77 website. Cookies are small text files stored in your browser that help improve the performance of the site.

6.1 Types of Cookies

• Essential cookies: For login sessions and security tokens — the platform cannot function properly without these.
• Functional cookies: To remember your language preference, theme settings, and other preferences.
• Analytics cookies: To understand which parts of the site are used most — this information is collected anonymously.

You can control or delete cookies at any time from your browser settings. However, disabling some cookies may limit certain features of the platform.

7. Your Rights

As a user of bongo77, you have the following rights over your own information:

• Right to access: You can request to know what information we hold about you.
• Right to correction: You can request that incorrect or incomplete information be corrected.
• Right to deletion: In certain circumstances you can request that your information be deleted, though information retained to meet legal obligations is not covered by this.
• Right to restrict processing: In some cases you can request that the use of your information be limited.
• Right to withdraw consent: You can withdraw consent given for marketing communications at any time.

To exercise these rights, contact our support team via live chat or email. We provide support in Bengali and English 24 hours a day, 7 days a week. To learn more about us, read our About Us page.

8. Protection of Minors

All services on bongo77 are strictly for persons aged 21 or older. We do not knowingly collect information from any minor. Age verification is a mandatory step during registration. If a minor attempts to create an account, that account will be blocked and any information collected will be immediately deleted.

A request to parents — if you suspect your child or teenager has attempted to access this platform, please contact us immediately. Our detailed guidelines on responsible gaming contain further information on the protection of minors.

9. Secure Payment Information

bongo77 takes special care to protect your financial information. Deposits and withdrawals are processed via bKash, Nagad, Rocket, and bank transfer. Data transmitted through all these payment channels is sent in encrypted form.

We never ask for your password, OTP, or full account number by phone or email. If you receive such a request, it may be a fraud attempt — report it to our support team immediately.

10. Policy Changes and Updates

bongo77 reserves the right to update this Privacy Policy as needed. You will be notified of any significant changes by email or through the platform. Continuing to use the platform after a change is considered acceptance of the updated policy.

We always show the "Last Updated" date at the top of the page so you can easily tell whether the policy has been recently changed. For any questions, check our FAQ section — many common questions are answered there.

11. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Live Chat: 24/7 direct support — in Bengali and English
• Email: [email protected]

After receiving your complaint, we will make every effort to provide you with a full response within a reasonable time. For complex matters relating to data protection, we may follow up after a more detailed investigation.